Martyn Underhill, the Police and Crime Commissioner for Dorset, is conducting a survey of Dorset residents to determine their experience with Action Fraud.
Anyone that has suffered at the hands of scammers deserves for their crime to be taken seriously. Unfortunately, this does seem to be the case in all circumstances.
I would highly encourage you to read Mr Underhill's blog post here: https://www.dorset.pcc.police.uk/news-and-blog/dorset-pcc-news-blog/2019/10/help-me-lobby-the-government-to-improve-action-fraud/
Or complete his survey here: https://www.surveymonkey.co.uk/r/5ZTM6RL?fbclid=IwAR1VV3ZduaosTDzsQmMUtLi-J-IsGdJUDSTZ0zqCXpbrrurCkrqM1Pbfcp0